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The widespread adoption of Large Language Models (LLMs) and LLM-powered agents in multi-user settings underscores the need for reliable, usable methods to accommodate diverse preferences and resolve conflicting directives. Drawing on conflict resolution theory, we introduce a user-centered workflow for multi-user personalization comprising three stages: Reflection, Analysis, and Feedback. We then present MAP—a Multi-Agent system for multi-user Personalization—to operationalize this workflow. By delegating subtasks to specialized agents, MAP (1) retrieves and reflects on relevant user information, while enhancing reliability through agent-toagent interactions, (2) provides detailed analysis for improved transparency and usability, and (3) integrates user feedback to iteratively refine results. Our user study findings (𝑛 = 12) highlight MAP’s effectiveness and usability for conflict resolution while emphasizing the importance of user involvement in resolution verification and failure management. This work highlights the potential of multi-agent systems to implement user-centered, multi-user personalization workflows and concludes by offering insights for personalization in multi-user contexts.more » « lessFree, publicly-accessible full text available April 25, 2026
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Mangaokar, Neal; Hooda, Ashish; Choi, Jihye; Chandrashekaran, Shreyas; Fawaz, Kassem; Jha, Somesh; Prakash, Atul (, Association for Computational Linguistics)
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Chen, Jiefeng; Raghuram, Jayaram; Choi, Jihye; Wu, Xi; Liang, Yingyu; Jha, Somesh (, International Conference on Machine Learning)
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